Ocean Images products come with a 1-year limited warranty covering parts and labor. Should any product become defective during the warranty period due to faulty parts or workmanship, it will be repaired or replaced at the factory at no cost to the customer. The customer is responsible for shipping of the warranty and replacement item.
Ocean Images & Co., Inc. is not responsible for damage to your camcorder in the event of housing failure.
To protect your investment in your U/W video equipment, it is suggested that you purchase a "Personal Effects Rider" from your homeowners/renters insurance company or elect to purchase insurance from a place like DEPP or DAN.
PRODUCT RETURN POLICY
We are very proud of our products and want all of our customers to be satisfied with their purchase. If for any reason a customer wishes to return one of our products the following conditions must be met:
The product must be in “like new” condition and include the original packaging materials, manuals and accessories provided by the manufacturer.
The return must be made within 7 days of receipt of the original shipment.
The customer must call to get authorization for the return of any product.
The customer agrees to pay shipping charges and accept all risks of loss or damage for the returned product during shipment.
Once an item has been returned and is found to be in “like new” condition, Ocean Images will refund the original purchase cost minus the original shipping/insurance charges. A fee of 5% will be assessed to cover handling charges and credit card fees for issuing the credit.
We accept Master Card, Visa and American Express for U.S. orders. In most cases, overseas orders are paid for with wire transfers or money orders. Cash (U.S. dollars) or certified checks are always welcome.
Shipping prices are based on the weight, size and destination of the order. Most orders will be shipped via United Parcel Service (UPS) or the U.S. Global Delivery Service. FedEx is available on a limited basis.
UPS provides 2-4 day delivery
US Global Delivery Service provides 3-5 day delivery